Shipping & Delivery

It is my top priority to process and ship all orders within 1-3 business days!  All orders will be shipped using either Fedex, UPS, or the United States Postal Service.  Our current processing time will always be listed at the top of our website. A shipping confirmation email will be sent when your order ships and will include a tracking number.  If you didn't receive an order or shipping confirmation email, please double check your Spam folder. Make sure to add us to your address book to avoid missing any updates.  

Shipping Policy

We offer free shipping on any order over $149 (excluding cases of vessels and select cases of wax) to the 48 contiguous United States only. This excludes AK, HI, GU, VI and PR.  Free shipping is calculated AFTER any and all coupons have been applied. 

For orders under $149, shipping will be calculated during checkout and will be based on volume size, location and weight. 

We process orders on business days only (Monday-Friday) We update our announcement bar with current processing times, but usually orders will be shipped within 1-3 business days. 

We are not responsible for any errors made on your billing or shipping address. Please double check to make sure all information is correct. If an order is unable to be delivered and is sent back to us due to an error on the address, the buyer will be responsible for the charges to have the order reshipped. 

Lost/Delayed Package

Once a package has left our facility, it is no longer the responsibility of Hive and Honey Candle Supply. Please contact the shipping provider for help with any lost or delayed packages. 

Items Missing/Incorrect Item

Please report any missing or incorrect items to us within 5 days after receiving your order.  We may require proof of error.  After 5 days, we may not be able to correct the issue.

For items missing: please completely unpack everything inside the box before emailing us regarding a missing item; sometimes fragrance oils can be hidden in the packaging.

International Orders

We offer international shipping via UPS or USPS, based on the shipping method selected at checkout. Please note that any applicable customs duties, taxes, import fees, or other charges imposed by the destination country are the sole responsibility of the recipient and must be paid prior to delivery.

If an international shipment is refused due to unpaid customs fees, taxes, or for any other reason, any refund issued will be less the original shipping charges and any return shipping costs incurred to return the package to the United States. 

Carrier Delivery Estimates

The estimated delivery dates displayed during checkout are provided by the selected shipping carrier (FedEx, UPS, or USPS) and are estimates only. These dates are not guaranteed and should not be considered a guaranteed delivery commitment.

Once your order has been shipped and is in the possession of the carrier, we are not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Weather conditions
• Carrier network or terminal delays
• Transportation disruptions
• High shipping volume or peak holiday seasons
• Mechanical issues
• Customs processing (for international shipments)
• Incorrect or incomplete shipping addresses
• Any other unforeseen carrier-related delays

Please note that Ground shipping services (including FedEx Ground, UPS Ground, and USPS Ground Advantage or equivalent services) are not guaranteed delivery services. Delivery times may vary depending on the carrier's network and operating conditions.

If your order is time-sensitive, we recommend selecting an expedited shipping option PLUS rush processing. While expedited services may offer faster transit times, they are also subject to carrier limitations and are not guaranteed unless specifically designated by the carrier as a guaranteed service.

Hive & Honey Candle Supply is responsible for processing and shipping your order within our stated processing timeframe. Once your package has been accepted by the shipping carrier, transit times and delivery performance are the responsibility of the carrier.

We are unable to issue refunds or reimburse shipping charges for carrier delays that occur after an order has been shipped.