Contact

Thank you so much for choosing Hive and Honey! I wanted to share a few helpful notes about placing orders so you can plan ahead and receive your supplies right on time.

Processing Time:

Right now, our processing time is about 1-3 business days, plus shipping/transit time. We usually ship much, much sooner, but it’s best to plan your orders around that window—just to be safe!

If you need your order right away, we offer a Rush Processing option that bumps your order to the front of the line so it’s packed and shipped right away. Just keep in mind this only speeds up processing—you’ll still need to choose your preferred shipping method at checkout.

Shipping Tips:

We ship with USPS, UPS, and FedEx. A quick heads-up: USPS tends to be the slowest this time of year. For faster and more reliable delivery, I recommend choosing FedEx or UPS whenever possible. Once your order leaves our warehouse, delivery times are in the hands of the carrier.

Checking Your Order Status:

If you’re wondering where your order is, please check your email (and spam folder) for tracking details. If you don’t see a shipping email yet, please allow up to 3 business days before reaching out—it might just still be in our queue for packing.

Order Changes & Add-Ons:

During the holidays, making changes to your order (like adding items or edits) will delay it by at least one extra business day. It’s often faster to just place a second order so your original one keeps moving.

Fragrance Oil Duplications:

As many of you know, I’m expecting a baby in February, and as we prepare for this exciting transition, there will be a few temporary changes to our fragrance oil duplication process over the coming months. I will continue offering fragrance oil duplications; however, the minimum order will now be 15 lbs. This option keeps your fragrance exclusive to you and off our website. Here is some additional information regarding duplications and how the process works.

Wicking Questions:

If you have questions about candle wicking or testing, please visit the Learning section of our website where you’ll find our General Wick Guide and Wick Testing Guide. We encourage you to review these resources before reaching out, as they cover many common questions. A great starting point is to use one wax and one wick series and test three wick sizes based on your vessel’s inner diameter to compare performance.

Thank you for your continued business and support — we truly appreciate it. Wishing you continued success throughout the year!

With gratitude,

Angie
Hive and Honey